Privacy Policy

At OnCall Movers Pty Ltd (ABN 73 662 752 267), we are committed to safeguarding the privacy and security of your personal information. This policy explains what we collect, how we use it, and how we keep it safe.

Information we collect

• Contact information — your name, email address, phone number and related contact details.
• Moving & storage details — information about your relocation or storage needs, including locations, item types and requirements.
• Communications — records of our interactions with you via email, messages and calls, and the information you submit through our website forms (enquiries, quotes, bookings and reviews).

How we use your information

• To manage and deliver our moving and storage services.
• To respond to your enquiries and provide quotes, bookings and service updates.
• To improve our services based on your feedback.

We do not sell your personal information, and we only use it for the purposes described above.

How we store and protect your information

We employ industry-standard measures to protect your data against unauthorised access, loss, misuse or alteration. Enquiries submitted through our website are stored securely and may be handled by trusted third-party service providers (for example, email delivery and secure hosting) solely to provide our services to you. We retain your information only for as long as needed to provide our services and meet our legal obligations.

Cookies & analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how the site is used. We use Google Analytics and Google Ads to measure site usage and the performance of our advertising (including which enquiries and calls came from an ad). These analytics and advertising cookies are set only with your consent: on your first visit we ask you to accept or decline via a banner (using Google Consent Mode), and you can change your choice or disable cookies through your browser settings at any time. Google processes this data in line with its own privacy policy.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us using the details below. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Contact us

For any privacy concerns or requests, contact us on 0434 316 986 or info@oncallmovers.com.au.

Your privacy matters to us, and we are dedicated to maintaining the trust you place in us.